Shipping Policy
We aim to process and ship all orders within 24-72 business hours of being placed.
Please note that during busy periods (such as sales or holiday periods), dispatch of orders may take longer than the above timeframes, and we appreciate your understanding of this.
We aim to process and have pick-up orders ready for collection within 24 business hours. FOR SHIPPED AND PICK-UP ORDERS: Additional processing times per the item description will apply if you have ordered something personalised or made-to-order.
There may be instances when items purchased are sold out/unavailable on the same day of purchase. In this case we will contact you to advise what has happened and advise what action needs to be taken. Orders are subject to availability, and Bossypaws reserves the right to cancel any order for any reason, including unavailability.
Please double-check the address on your order, as any parcels marked "Returned to Sender" due to an incorrect mailing address or missed delivery will be mailed again at the buyer's expense.
Return & Exchange Policy
We understand that there may come a time when you need to return a purchase, and we want to make the return process as simple and easy as possible for you.
If you have changed your mind about your purchase or purchased the incorrect size or item, we will be pleased to offer you a refund provided that:
-
The item(s) is not marked FINAL SALE (these items are non-returnable - no exceptions), is not a gift card and is not a personalised item
-
You can return the item(s) within 30 days of your order being delivered (our returns policy is valid for 30 days from the date your order was delivered as per shipment tracking - after this time has passed, we are unable to accept returns).
-
Your item(s) must be unused, unworn, unwashed and in the same condition that you received it (We recommend that you carefully try new items indoors, just in case you need to return them)
-
All packaging, swing tags and care tags must still be attached to items to be eligible for a refund. Any items returned without packaging or tags, will not be refunded. You will receive an email to advise of this, at which time we can organise to return the items to you at your cost.
-
If you purchased an item as part of a bundle (e.g. buy a harness and get a leash-free, etc..), the entire bundle must be returned.
-
If you purchased an embroidered item (e.g. dog hoodie or harness with added embroidery), you will be charged a restocking fee of $4.95 - this will be deducted from your total refund amount prior to the refund being processed. Note that any personalised embroidered items are non-returnable/non-refundable as they cannot be restocked.
Please note: we do not offer exchanges on our products (only returns for refunds that meet all requirements of the policy).
​
​
Return Policy
-
Please visit our Returns Portal, which can be found here:
-
Enter your order number and the email address you used to order
-
Follow the instructions and select the item(s) you wish to return.
-
Your return will be reviewed by our team, and once this has happened, you will receive an email confirming (or rejecting) your return. If your return is approved you will receive information on where to ship your returned item(s) to.
-
You can enter the tracking details for your return on the portal for us to keep an eye on the return. Once it arrives back at you will receive an email confirming this. Once your returned item(s) have been inspected, your refund will be processed to your original payment method. If there are any issues, we will get in contact with you.
Please note: you are responsible for return shipping costs (unless the reason for return is due to a faulty/damaged product) and original shipping costs cannot be refunded. You should use a trackable shipping service or purchase shipping insurance. Please ensure that you keep tracking numbers until you receive a confirmation of refund. We are unable to guarantee that we will receive your returned item, and we do not accept any responsibility for lost items.