FAQ | Bossy Paws

Do you have a store I can visit?

Our store is online only.

Do you restock products?

Yes, we restock our products! Please be patient while waiting for items to come back in stock.

What is your email?

Please email us at bossypawsaus@gmail.com

What are you social media links?

Facebook https://www.facebook.com/BossyPawsNewcastle/ Instagram https://www.instagram.com/bossy.paws?igsh=Ym5nMTZtc3lia3Np&utm_source=qr

Can I share my pet photos wearing Bossy Paws?

Please share them to our socials or email Bossy Paws bossypawsaus@gmail.com

Can I wash my apparel?

We recommend spot cleaning your products. However, you can pop them in a delicate bags and on a gentle cold cycle in your washing machine (you can use a mild detergent). Then lay flat or hang to dry (not in direct sun).

Can I change or cancel my order?

Because we aim to process and ship your order within 24-48 hours of it being placed, it may not be possible to change or cancel your order. Please email us at bossypawsaus@gmail.com and we will do our best to accommodate your change or cancellation.

I have received the wrong item?

We sincerely apologise that you received the incorrect item. If any items you receive are incorrect, please email bossypawsaus@gmail.com within 5 days of receipt of order to notify us. Please be sure to include your order number, the incorrect item received and what the correct item should be. If the item that you didn't receive is unfortunately unavailable as it has sold out, we can offer to replace it with a different item of the same value or process a refund.

Where are we located?

We are Australian based with our headquarters in NSW.

Can I insert an image, video, or GIF in my FAQ?

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.

How do I edit or remove the 'Frequently Asked Questions' title?

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

Do your items include Tax?

Yes, all our products include 10% GST tax.

Where are our products made?

Our office and warehouse is based in Newcastle (Australia), which is where our products are designed. They are then made in China. Prior to launching our brand we were very meticulous in finding a manufacturer for our products. We sample products a number of times to ensure that they are of the highest quality and standard that we expect of any product we produce and sell.

Why is my order taking so long to arrive?

Please see our shipping guidelines. For all other enquiries, contact us at bossypawsaus@gmail.com

There is an issue with my items?

Please contact us bossypawsaus@gmail.com

What payments do you accept?

* Visa * Mastercard *American Express * PayPal * AfterPay (available for select countries and you must checkout in AUD)

How do I prolong the quality of my goods?

Wear and tear will depend on your pet's individual everyday lifestyle. If they wear something everyday, swim in it, roll around in it, you are likely to see wear and tear a lot quicker than if they only wear it every so often. Therefore, we recommend not wearing your Bossy Paws products everyday continuously, but cycle between a few different designs, so to prolong the quality of the item. Also check on a regular basis if there is any visible wear and tear. If you do see any wear or tear, we recommend thoughtfully disposing of the item. Do not leave a harness on your pet when you are not walking them. They are not designed for any use, other than walking. They are not designed to withstand normal day to day playing; but for for walking. If you are looking for something your pet can wear at other times, we recommend looking at a collar.